Rights & Responsibilities
The Student Health Clinic recognizes the importance of basic rights of all patients. The Student Health Clinic also expects reasonable and responsible behavior on the part of patients, their relatives and friends. The following are the rights and responsibilities of patients at the Student Health Clinic.
All medical records at the Student Health Clinic are strictly confidential. Medical records are not available to anyone, including parents, professors and friends. At times, parents or guardians of students seek health information regarding students. Information about a student’s care will be released only with the student’s written permission.
All Student Health Clinic staff and employees adhere to established ethical principles and codes of professional practice, including patient confidentiality. All information concerning students’ visits to the Student Health Clinic, including identity, reason for visit, diagnosis, treatments and billing information, is considered confidential information. The one exception to this is a life-threatening situation when a student is so ill they are unable to give consent.
Rights of Patients
- To be afforded impartial access to treatment regardless of race, creed, sex, national origin, handicap condition or age and to be treated with respect and dignity at all times.
- To refuse to talk with or see anyone not directly involved in the patient’s care or treatment.
- To wear appropriate personal clothing and religious symbols, as long they do not interfere with treatment or diagnostic procedures.
- To be interviewed and examined in privacy and to have someone of the patient’s own gender present if requested.
- To expect that his or her care and treatment be handled in confidence and that his or her medical record will be read only by authorized individuals.
- To expect that the clinic practices and environment are reasonably safe at all times.
- To know the identity of all persons providing service to him or her and the identity of the physician who is primarily in charge or his or her case.
- To expect complete and current information concerning his or her diagnosis (if known), treatment and prognosis in understandable terms.
- To expect that diagnostic procedures or treatments will be performed only with consent.
- To request, at his or her own expense, a consultation with a specialist.
- To refuse treatment with the understanding that the clinic-patient relationship may be terminated with reasonable notice and to refuse transfer to another facility.
- To request and receive an itemized and detailed explanation of his or her bill.
- To initiate a complaint at any time during the course of treatment and to expect that it will be reviewed and resolved, if possible, in a reasonable period of time.
- To have pain assessed and managed and to have information about pain and pain relief measures.
Responsibilities of Patients
- To provide accurate and complete information about current complaints, past illnesses, medications and financial status.
- To comply with all clinic rules and regulations, to follow the orders of providers and to be responsible for his or her own actions and outcomes if he or she refuses treatment or does not follow instructions.
- To assure that the financial obligations of healthcare are fulfilled promptly.
- To be considerate of the rights of others and assist the Student Health Clinic in controlling noise, the number of visitors allowed and any other distractions which may affect patient care.
- To accept responsibility for all personal property and valuables brought into the clinic.
- To ask his or her doctor or nurse what to expect regarding pain and pain management, discuss pain relief options with his or her doctor or nurse, ask for pain relief when pain first begins, help the doctor and nurse measure his or her pain and tell the doctor and nurse if his or her pain is not relieved.
- To report any risks in his or her care and any unexpected changes in his or her health condition.
- To help the clinic improve services by providing feedback about healthcare needs and expectations.