Rights & Responsibilities
The Student Health Clinics at Perimeter College established these rights and responsibilities to better serve their patients and guide their actions and care. Patient rights of access to care, treatment and respect are recognized and supported throughout the Student Health Clinics.
Student Health Clinics’ procedures support each patient’s right:
- To have reasonable access to safe and effective care within our mission, our scope of service and in compliance with law and regulation.
- To be referred to other providers when additional, alternative or special services are needed and to have this access to care regardless of race, creed, age, gender, national origin, handicap, economic status or sexual orientation.
- To receive considerate care that respects personal values, beliefs and preferences, including the expression of psychosocial, spiritual and cultural values which influence the perception of illness and the response to care.
- To have respect for personal dignity, privacy and safety during care and safety and security within the clinic.
- To have effective communication with staff and to understand or be assisted with written, spoken and other communication.
- To be assured of confidentiality of health information, with information accessed only by those providing care, providing reimbursement for care and operational aspects of care, or as authorized by written release or by law, and to access and request amendments to our records of disclosures of the personal health record.
- To receive communication about rights as a patient and our statement of ethics as an organization.
- To know the name of the physician or clinician primarily responsible for the care and the identity of others providing care and to understand any business relationships between providers and any other institution involved in the care.
- To understand services available, fees and payment for those services, and eligibility policies and to request an estimate of charges for routine care prior to receiving treatment.
- To participate in making informed care decisions involving all aspects, processes and ethical issues of care, including resolution of dilemmas and refusal of care.
- To receive information concerning outcomes of care, including diagnosis, treatments, benefits, drawbacks, prognosis, recuperation, unanticipated outcomes, alternative treatments and medical consequences of refusal or discontinuation of care.
- To receive assessment and support in the management of pain as an important part of treatment.
- To give informed consent to treatments, procedures, photographs and research, to be informed and involved in processes of research activities associated with care, and to refuse to participate in these activities without impacting care.
- To involve family members in care decisions and to designate and involve a surrogate decision maker or legal representative if needed.
- To be involved in and receive resolution of conflict or concerns about care decisions.
Patients of the Student Health Clinics have the responsibility to participate in care reasonably and responsibly in order to maximize positive outcomes and facilitate safe and effective care. The patient is responsible:
- To provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, advance directives and other matters relating to health or care.
- To communicate need for pain relief and to participate in understanding and managing pain as a part of treatment.
- To convey whether he or she understands the proposed care and what is expected of them and, if not understood, to ask questions and make this known.
- To follow the instructions and plan of care developed with the healthcare provider and to report unexpected changes in condition.
- To express any concerns about plan of care and the ability to understand and follow it and make every effort to work with the provider to adapt the plan to specific needs and limitations.
- To understand the consequences of not complying with the plan of care.
- To be responsible for the resulting outcomes if he or she refuses treatment or fails to follow instructions or the treatment plan.
- To keep appointments and, if unable to do so, to inform Student Health Clinics or the provider.
- To follow Student Health Clinic rules and procedures affecting patient care and conduct.
- To show respect and consideration for the rights of other patients and staff and to assist in control of noise, smoking and distractions.
- To be respectful of property of others and the personnel and property of the Student Health Clinics.
- To promptly fulfill financial obligations to the Student Health Clinics.
- To present any significant complaints or concerns about care to the person providing care, to any other Student Health Clinic employee involved in the care or to the Student Health Clinics administration.
- To help the Student Health Clinics improve its service and environment by providing feedback about service needs, expectations and perceptions of care.